Contact & Grievance Redressal Policy

Veda Digi Mart | Veda Digital Hub

We’re here to listen, help, and resolve your concerns.

Last Updated: 20 October 2026

At Veda Digi Mart, we value our customers and aim to provide a reliable digital shopping experience. If you have a question, encounter a technical issue, or wish to raise a complaint, our support team is available to assist you.

1. Customer Support

For product enquiries, order assistance, download issues, payment concerns, or refund requests, contact us using the details below.

Brand: Veda Digi Mart
Legal Business Name: Veda Digital Hub
Website: https://vedadigimart.com
Email: contact@vedadigimart.com
Business Address: B1301, Vivaan Elysium, Zundal, Gujarat, India 382421

2. How to Raise a Complaint

Please email contact@vedadigimart.com with the subject line:

Customer Grievance – Veda Digi Mart

To help us resolve the issue efficiently, include:

  • Your name and contact details.
  • Your order ID, if applicable.
  • A clear description of your concern.
  • Relevant screenshots, receipts, or supporting information, where available.

Please do not share passwords, UPI PINs, card PINs, or other confidential authentication information.

3. Grievance Officer

The following details must be completed before this page is published.

Name: Shubham
Designation: Grievance Officer
Email: contact@vedadigimart.com
Phone: +91 7800556655
Postal Address: B1301, Vivaan Elysium, Zundal, Gujarat, India [complete city and PIN code required]

The appointed grievance officer will handle consumer complaints in accordance with applicable law.

4. Acknowledgement and Resolution

We aim to acknowledge consumer grievances within 48 hours and resolve them within one month from receipt, in accordance with applicable Indian e-commerce requirements.

If additional information or investigation is required, we may contact you for clarification.

5. Escalation

If your concern remains unresolved, you may pursue the remedies available under applicable Indian consumer-protection law, including approaching the appropriate consumer dispute redressal forum.

You may also consult the National Consumer Helpline at 1915 or visit https://consumerhelpline.gov.in for information about available complaint channels.

Nothing in this policy restricts any statutory consumer rights or remedies.

6. Privacy and Confidentiality

Information provided during a complaint will be handled in accordance with our Privacy Policy and applicable law.

We request only information reasonably necessary to investigate and resolve your concern.

7. Contact Us

Veda Digi Mart — Veda Digital Hub
Email: contact@vedadigimart.com
Website: https://vedadigimart.com

Your feedback helps us improve. Thank you for giving us the opportunity to resolve your concerns.