Return, Refund & Exchange Policy

Veda Digi Mart | Veda Digital Hub

We want you to receive exactly what you purchased and be able to access it successfully.

Last Updated: 20 October 2026

Veda Digi Mart primarily sells digital products, including e-books, templates, spreadsheets, planners, guides, and business resources.

Because digital products can be downloaded or accessed electronically, the return process differs from that for physical goods. However, we will review genuine delivery, technical, and product-description issues fairly.

1. Our Refund Approach

Our primary approach is to resolve genuine problems involving digital delivery, technical access, or incorrect files.

A change-of-mind refund may not be available after a digital product has been delivered or accessed, subject to applicable law, the product-specific terms, and any guarantee expressly offered by us.

Nothing in this policy removes consumer rights or remedies that cannot legally be excluded.

2. When You Can Request a Refund or Resolution

Please contact us if:

Your payment was successful but your product was not delivered.
Your download link is broken and we cannot restore access.
The file is corrupted or materially incomplete.
You received a different product from the one purchased.
The product is materially different from its advertised description.
The same order was charged more than once.
A refund is otherwise required by applicable law.

3. When a Change-of-Mind Refund May Not Be Available

Where permitted by law, a refund may not be available solely because:

You changed your mind after accessing the digital product.
You no longer need the resource.
You purchased the wrong product despite the listing accurately describing it.
You expected a feature, file format, or functionality that was not advertised.
You did not review the product description or compatibility requirements before purchasing.

These conditions do not override applicable consumer protections or representations made on the product page.

4. How to Request a Refund

To help us investigate, email contact@vedadigimart.com with the subject line Refund Request – Veda Digi Mart.

Please provide:

Your order ID.
The email address used during checkout.
The name of the purchased product.
A description of the issue.
Supporting screenshots or other relevant information, if available.

Please contact us promptly after discovering the issue.

5. How We Review Requests

We will verify your order and investigate the reported problem.

Depending on the circumstances, we may:

Resend or restore the download link.
Provide a corrected or replacement file.
Resolve a technical access issue.
Issue a full or partial refund where appropriate.

We will communicate the outcome of the review.

6. Refund Processing Time

For approved refund requests, we aim to initiate the refund within 5–10 business days after approval, unless a different period is communicated or a shorter period is required by applicable law.

The time required for the funds to appear in your account depends on Razorpay, the relevant bank, and the original payment method.

Where practicable, refunds will be processed through the original payment method.

7. Duplicate and Failed Transactions

If you have been charged more than once for the same order, please contact us with the transaction references.

If your bank account was debited but the order was not confirmed, we will help verify the transaction and determine the appropriate resolution.

8. Exchanges and Replacement Files

Digital products cannot ordinarily be exchanged like physical goods. However, where appropriate, we may provide a corrected file, replacement version, restored access, or an alternative resolution.

9. Contact Us

Veda Digi Mart — Veda Digital Hub
Email: contact@vedadigimart.com
Phone: +91 7800556655
Website: https://vedadigimart.com

Your experience matters to us. If something goes wrong with your digital purchase, please give us the opportunity to help.